1. Return & Exchange Eligibility

• Returns or exchanges are only accepted within 7 days from the date of delivery.

• Products must be unused, unopened, and in original condition with all packaging intact.

• Personalized, customized, or clearance items are not eligible for return or exchange.

• Proof of purchase (invoice or order confirmation) is required for all requests.

2. Requesting a Return or Exchange

• To request a return or exchange, contact us at: [inthenameofbali@gmail.com] within the eligibility period.

• Include your order number, product name, and reason for the request.

• We reserve the right to approve or deny any return or exchange request at our sole discretion.

3. Shipping & Handling

• Customers are responsible for return shipping costs, unless the product is defective or damaged upon delivery.

• Original shipping fees are non-refundable.

• Products returned without prior approval or outside the eligibility window will not be accepted.

4. Refunds

• Refunds, if approved, will be processed via the original payment method within 14 business days after we receive the returned product.

• We reserve the right to deduct shipping, handling, or restocking fees from any refund.

• Partial refunds may be issued for products that are damaged, used, or missing parts.

5. Defective or Damaged Products

• If a product is received defective or damaged, contact us within 3 days of delivery.

• Include a photo of the defect or damage.

• We will determine whether a replacement, exchange, or store credit is appropriate.

6. Non-Returnable Items

The following items cannot be returned or exchanged:

• Opened or used perfumes, cosmetics, or personal care products

• Custom or personalized items

• Clearance or promotional items

7. Policy Modifications

We reserve the right to update or modify this Returns & Exchanges Policy at any time without prior notice. Customers are encouraged to review this page before placing an order.

8. Contact Information

For questions regarding returns or exchanges, please contact:
In The Name of Bali
📧 [inthenameofbali@gmail.com]
🌐 www.inthenameofbali.id